Terms of Service
Last updated: July 31, 2026
These terms govern your use of Hearth & Harvest Bakehouse and your weekly bakery subscription. By placing an order, you agree to the terms below. If anything is unclear, call or text us before you check out.
1. The service we offer
Hearth & Harvest Bakehouse sells a weekly bakery subscription, called your Bag. Each Bag contains handcrafted bread, cakes, cookies, jams, and sweets, plus any paid extras you add. We bake and deliver across Orlando, Kissimmee, and Poinciana, Florida. We do not offer pickup, in-store service, or delivery outside these areas.
2. Guest checkout, no account required
You do not need to create an account or a password to order from us. Checkout runs on your phone number and delivery address. We use your phone number to identify your subscription and to reach you about your orders, so keep the number on file current.
3. Your weekly subscription
Your Bag renews every week at $50 as the base price, plus the cost of any paid extras you selected. The subscription runs continuously until you cancel or pause it. Each week's Bag ships on your chosen delivery day.
4. Billing and payment
We charge your card automatically each week through Stripe, our payment processor. We accept card payment only. If a weekly charge fails, we will try again and may pause deliveries until payment succeeds. You can update your card at any time by contacting us.
5. Cancel or pause anytime
You can cancel or pause your subscription at any time, for any reason, with no cancellation fee. Contact us by phone, text, or email before your next billing date to stop the following week's charge. A cancellation after a weekly charge has already run does not refund that week's Bag.
6. Refunds
If your Bag arrives damaged, incomplete, or missing an item you paid for, contact us within 48 hours and we will make it right with a replacement or a credit toward your next Bag. Refund requests outside this window are reviewed case by case. The business owner should confirm and refine this refund policy to match actual practice before launch.
7. Delivery area and delivery day
We currently deliver only within Orlando, Kissimmee, and Poinciana, Florida. You choose a delivery day during checkout, and we deliver your Bag fresh on that day each week. If you live outside our delivery area, we cannot fulfill your order and will let you know before any charge occurs.
8. Substitutions and availability
Some items depend on seasonal ingredients or daily baking capacity. If an item in your selected categories is unavailable, we may substitute it with a comparable item of equal or greater value from the same category.
9. Accurate information
You are responsible for giving us an accurate delivery address and a working phone number. We are not responsible for a missed delivery caused by incorrect or outdated information you provided.
10. Ownership of content
The Hearth & Harvest Bakehouse name, logo, recipes, and site content belong to us. You may not copy, resell, or reproduce them without our written permission.
11. Limitation of liability
We prepare every Bag with care, but we are not liable for indirect or incidental damages arising from your subscription, beyond the value of the Bag in question. This does not limit any right you have under Florida law that cannot be waived.
12. Governing law
These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Florida.
13. Changes to these terms
We may update these terms as our service grows. We will post the revised terms on this page with a new last-updated date. Continuing your subscription after a change means you accept the updated terms.
14. Contact us
Questions about these terms? Reach us by phone or text at (904) 402-9243, by WhatsApp, or by email at hello@hearth-harvest.com.