Terms of Service

Last updated: July 31, 2026

These terms govern your use of Hearth & Harvest Bakehouse, whether you place a one-time order or start a weekly subscription. By placing an order, you agree to the terms below. If anything is unclear, call or text us before you check out.

1. The service we offer

Hearth & Harvest Bakehouse sells handcrafted bread, cakes, cookies, jams, and sweets, either as a one-time order or as a weekly subscription called your Bag. We bake and deliver across Orlando, Kissimmee, and Poinciana, Florida. We do not offer pickup, in-store service, or delivery outside these areas.

2. Guest checkout, no account required

You do not need to create an account or a password to order from us. Checkout runs on your phone number and delivery address. We use your phone number to identify your order or subscription and to reach you about it, so keep the number on file current.

3. Ordering and subscription pricing

A one-time order is priced by the items you add to your cart at checkout, with delivery on the Saturday you choose. A weekly subscription Bag renews every week at $70 as the base price, plus the cost of any paid extras you selected, and runs continuously until you cancel or pause it. Each week's Bag ships every Saturday.

4. Billing and payment

We charge your card through Stripe, our payment processor. A one-time order is a single charge at checkout. A weekly subscription charges your card automatically each week. We accept card payment only. If a weekly subscription charge fails, we will try again and may pause deliveries until payment succeeds. You can update your card at any time by contacting us.

5. Cancel or pause anytime

This section applies to weekly subscriptions. A one-time order is a single purchase with no subscription to cancel. You can cancel or pause your subscription at any time, for any reason, with no cancellation fee. Contact us by phone, text, or email before your next billing date to stop the following week's charge. A cancellation after a weekly charge has already run does not refund that week's Bag.

6. Refunds

If your order arrives damaged, incomplete, or missing an item you paid for, contact us within 48 hours and we will make it right with a replacement or a credit toward your next order. Refund requests outside this window are reviewed case by case. The business owner should confirm and refine this refund policy to match actual practice before launch.

7. Delivery area and delivery day

We currently deliver only within Orlando, Kissimmee, and Poinciana, Florida. You choose a delivery day during checkout, and we deliver your order fresh on that day, every week for a subscription or once for a one-time order. If you live outside our delivery area, we cannot fulfill your order and will let you know before any charge occurs.

8. Substitutions and availability

Some items depend on seasonal ingredients or daily baking capacity. If an item in your selected categories is unavailable, we may substitute it with a comparable item of equal or greater value from the same category.

9. Accurate information

You are responsible for giving us an accurate delivery address and a working phone number. We are not responsible for a missed delivery caused by incorrect or outdated information you provided.

10. Email communications and marketing

By placing an order or starting a subscription, you consent to receive marketing emails from Hearth & Harvest Bakehouse, including offers, seasonal announcements, and product updates. You may unsubscribe at any time using the link included in any marketing email. Unsubscribing does not affect emails about an active order or subscription.

11. Ownership of content

The Hearth & Harvest Bakehouse name, logo, recipes, and site content belong to us. You may not copy, resell, or reproduce them without our written permission.

12. Limitation of liability

We prepare every order with care, but we are not liable for indirect or incidental damages arising from your order or subscription, beyond the value of the order in question. This does not limit any right you have under Florida law that cannot be waived.

13. Governing law

These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Florida.

14. Changes to these terms

We may update these terms as our service grows. We will post the revised terms on this page with a new last-updated date. Placing a new order or continuing your subscription after a change means you accept the updated terms.

15. Contact us